Terms and Conditions of Fara Service

Using the website and services of “Fara Service” constitutes acceptance of all the following terms and conditions. We kindly ask you to read these rules carefully before registering any service requests.

1. Definitions and General Provisions

• Fara Service: A provider of professional installation, repair, and spare parts sales services for home appliances in the provinces of Tehran and Alborz.
• Customer: Any natural or legal person who requests Fara Service services via the website, telephone, or other communication methods.
• Service Provider: The specialized technician dispatched by Fara Service to the customer’s location.

2. Request Registration and Scheduling

• The customer is obligated to provide accurate and complete information, including their name, exact address, contact number, and a description of the appliance’s malfunction.
• Fara Service makes every effort to dispatch a technician at the scheduled time; however, in cases of force majeure (traffic, weather conditions, etc.), the appointment time may be subject to change with prior coordination.

3. Costs and Payments

• Costs for travel, troubleshooting, and repairs are calculated based on Fara Service’s approved rates.
• Before performing any major repairs or replacing parts, the technician is required to announce the estimated cost to the customer and proceed only after the customer’s approval.
• Payment is due immediately upon the completion of the work and the customer’s validation of the appliance’s functional health.

4. Warranty and After-Sales Services

• All services performed by Fara Service technicians come with a written warranty (or a valid official invoice). The duration of this warranty is stated in the invoice and covers [e.g., 6 months] for the services performed.
• Important Note: The warranty only covers the specific parts replaced or repairs performed by Fara Service and does not apply to other sections of the appliance not serviced during this visit.
• If the appliance is tampered with by any individual or entity other than Fara Service, our service warranty will be voided.

5. Customer Responsibilities

• The customer is responsible for providing adequate space for the technician to perform the work.
• The customer must inform the technician of any pre-existing damage or specific issues with the appliance before work begins.
• Fara Service is not liable for data or content stored on smart devices (such as TV memory, etc.), and the responsibility for data backup lies solely with the customer.

6. Service Limitations

• As stated elsewhere on the website, Fara Service focuses exclusively on home and kitchen electrical appliances. This company does not accept any liability for the repair of personal hygiene devices, grooming appliances, or non-standard accessories.

7. Privacy and Security

• All customer information is kept confidential at Fara Service and is used solely for the purpose of providing better services and coordinating dispatch logistics (please refer to our “Privacy Policy” page).

8. Cancellation

• In case of a need to cancel a request, the customer is required to notify Fara Service support at least [e.g., 3 hours] before the scheduled time. Otherwise, the customer will be liable for the technician’s travel fee.

9. Dispute Resolution

• Fara Service is committed to ensuring full customer satisfaction. In the event of any complaint or dissatisfaction, the customer can contact our support numbers to report the issue for immediate investigation and resolution by Fara Service management.