Privacy Policy for Fara Service

Fara Service is committed to protecting the privacy and security of the personal information of our customers and website users. We understand the sensitivity of the data you provide to us, and we believe that your trust is our greatest asset. This statement outlines our policy regarding how we collect, use, and protect the information provided when you utilize our services (repairs, installation, and parts sales).

1. Information We Collect

Fara Service only collects information that is essential for providing high-quality and accurate services to you. This information may include:

• Personal Identity Information: Your first and last name, and contact number for coordinating technician visits.
• Location Information: The exact address of your residence or the location where the appliance is installed, for on-site visits by our technicians.
• Appliance Technical Data: The brand, model, and a description of the appliance’s issue (refrigerator, washing machine, dishwasher, etc.) to ensure our technician is prepared and carries the necessary parts.
• Service History: Records of repairs and parts purchased by you, to facilitate warranty services and future follow-ups.

2. How We Use Your Information

The collected information is used solely for the following purposes:

• Coordinating and scheduling visits for technicians deployed in Tehran, Alborz, and surrounding areas.
• Providing technical support, consultation services, and selling home appliance parts.
• Issuing official invoices and service warranty documents.
• Improving service quality through customer satisfaction surveys and follow-ups.
• Sending notifications regarding discounts or the status of your requests (only with your prior consent).

3. Security and Data Protection

Fara Service employs technical and managerial security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to your information is limited exclusively to authorized personnel and technicians at Fara Service who require this information to perform their duties.

4. Non-Disclosure to Third Parties

Fara Service does not sell or share our customers’ personal information with third parties, advertising companies, or marketing firms under any circumstances. All data is kept strictly confidential and will only be processed in accordance with legal regulations if required by law or directed by competent judicial authorities.

5. Cookies and Web Analytics Tools

The Fara Service website may use cookies to improve user experience. These files are used solely to analyze user behavior on the site and to increase page loading speed; no personal identity information is collected through these tools.

6. Changes to the Privacy Policy

Fara Service reserves the right to update or modify this policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of these changes.